EDIB Operating Model Redesign (Public Sector)
A large public sector organization redesigned its EDIB operating model to move from reactive, capacity-constrained delivery to a scalable, system-based approach, enabling clearer ownership, consistent prioritization, and sustainable execution.
The challenge
A large public sector organization needed to redesign its EDIB approach to reflect reduced team capacity, increased demand, and evolving expectations for measurable impact.
The existing model relied heavily on business unit support and was no longer scalable. The organization required a clearer, system-based approach that could deliver consistent results across the enterprise.
Our approach
Sellar Strategic Advisory led a structured redesign of the EDIB operating model, including mandate clarification, a tiered service model, intake and triage processes, governance, and a KPI framework.
The work was developed through a co-design approach with the internal team and aligned to broader HR systems and organizational priorities.
What we delivered
future-state EDIB mandate
tiered service model
structured intake and prioritization framework
governance and decision model
KPI and measurement roadmap
phased 12-month implementation plan
What the client gained
The organization moved from a reactive, capacity-constrained model to a structured, scalable system.
The new model enabled clearer ownership, more consistent prioritization, stronger leadership alignment, and a more sustainable path to delivering EDIB outcomes across the organization.
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